Microsoft has acknowledged an issue, encouraging affected users to contact Halo Support.
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Halo: The Master Chief Collection PC may output EAC error messages, including a "UE4 Critical Error," "You've been banned," and more. 'UE4 Critical Error,' 'You've been banned' errors Microsoft is attempting to isolate the issue to specific setups, recommending users contact Halo Support. Microsoft details a number of reports of mouse input exhibiting latency, causing delayed in-game controls. "As a reminder, if V-Sync is off, screen tearing will happen." Microsoft continues to investigate issues post-launch. "The team is aware of issues around screen tearing and V-Sync not performing as expected for some users," Microsoft stated. Many users report heavy screen tearing across a variety of PC setups. The result of new frames pushed to your display mid-refresh, two separate images may display on two halves of the screen. Halo: Reach PC may exhibit screen tearing, regardless of V-Sync, and other anti-tearing measures. Microsoft also confirms a "known crash" when exiting the game. Many report encountering issues during start-up, with a fix likely required to avoid any possible conflicts. Halo: Reach may freeze or crash, as a possibility with any PC release. Disable these programs if installed, when experiencing stuttering and input lag. However, Microsoft has warned that Corsair iCue, Logitech G-Hub, and Razer Synapse may cause stuttering with Halo: Reach PC. Workaround: The newly-added unlocked framerate causes many stability issues for PC, likely to be addressed in future updates. Microsoft has acknowledged issues with certain setups, however, causes and solutions will vary between systems. Some Halo: Reach PC users report stuttering and lag spikes across all modes. We also plan to go into more detail on our Reach audio journey in a later blog." Halo: Reach PC stuttering and lag When it is ready, we will flight to test the fixes we can make prior to updating the title. "It will take some time to work through solutions to improve the overall experience for audio and that work is already underway. "We are aware that areas of the title don't sound like what you or we ideally want them to," stated Community Support & Engagement Coordinator at 343 Industries, Tyler Davis.
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Microsoft warned of potential hiccups ahead of launch, related to changes to the game's audio encoding, with work underway on a fix. It means some sounds may be muffled, muted, or incorrectly mixed. Among the most widespread problems impacting the Halo: Reach re-release is a nasty audio bug, diverging from the soundscape of the original 2010 title.